Customer Service
Regulations and controls are becoming increasingly strict. Drivers, carriers and loaders must demonstrate immediately and on the spot, not only for insurance purposes, but also during inspections and arrests, that they are allowed to drive the vehicle or vessel, that everything is in order technically, the type of cargo may be transported, the weight of the load is not too high and whether the load is secured in accordance with regulations.
However, there is a lot of uncertainty about the quality and safety of cargo securing.
For shipping, inspections are often carried out on the basis of experience and damage resulting from faulty or incompetent cargo securing is not compensated.
For road and rail transport, the regulations for this have been tightened up considerably, particularly by Germany. This must comply with EN12195-2 (VDI2700).
However, how an audit determines whether the standards are being met has already led to many unnecessary problems and hefty fines.
This complies with globally applicable government regulations, insurance conditions and requirements of internationally operating industrial companies, preventing discussions and ambiguities.
The costs of warehouses and stocks are coming under increasing pressure. Costs that, however, also have a direct influence on the continuity of the business processes. After all, downtime costs even more.
Veltkamp therefore offers customers the opportunity to optimally manage both costs and risks.
By making long-term delivery agreements:
In addition to the quality of the business processes, identifying and managing risks with regard to continuity is becoming increasingly important.
Certification bodies, insurance companies, financiers, etc. are increasingly demanding an inventory of possible risk factors and measures to prevent them or make them manageable.
Part of this is the rapid delivery of products that are important to maintain the continuity of processes.
Veltkamp offers customers the option of holding specific contingency stocks.
Agreements are made with regard to:
Problems in cargo securing are often a result of improper use of materials and the wrong way of securing.
This not only increases costs, but can cause cargo to slide, damage and even cause accidents. Often with major financial consequences and problems with insurers and property owners.
Veltkamp therefore provides training for both salespeople and end users, both at a Veltkamp location and at clients' premises. This training focuses on:
From a marketing point of view and to prevent theft, customers want to label their products. Depending on quantities, this is possible by, among other things, printing:
In addition, the plastic corner protectors can:
All products can be provided with a customer specific: